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Managed Services
"Help us run, manage, support and scale our CX platforms and teams at lower costs"
The UpperRight Advantage: flexibility + accountability
What if you could access expertise across the entire UpperRight Network in a single agreement, with standardized and predictable rates and world-class engagement management to ensure simplicity, stability, and results?
UpperRight's access to talent, resource flexibility, rate intelligence, governance control and workflow processes, and delivery excellence differentiate our Managed Services offerings beyond a traditional GSI partner. Don't get oversold and underserved.
RIGHT TEAM
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Right size: flexibility across talent
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Right location: Central, hybrid or local
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Right model: advisory, project, ongoing
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Right governance: COE vs. localized
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Right price: rate flexibility and choice
RIGHT MODEL
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COE Centralized: One Team/One Location
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Regional: One Team Per Region
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COE Hub & Spoke: In-Market Teams
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Distributed: In-Market/Near/Offshore
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Regional Hub & Spoke: Teams in All Locations
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Embedded: Team Placed Inside Client
RIGHT TALENT
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MVP level resources
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5-25+ years of domain experience
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Standardized resource levels and rates across UpperRight network
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Expertise and accountability without overhead – we handle the complexity