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Join date: May 23, 2023
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Sep 11, 2023 ∙ 6 min
The Myth of the Single Stack
As consumers we want better experiences. As customer experience professionals we know it’s possible, and that the tech isn’t the limiter.
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Aug 21, 2023 ∙ 5 min
Putting the Poetry ahead of the Plumbing: Working from your customer experience in, rather than your technology stack out.
How do you design a great customer experience from the outside in, instead of the inside out?
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Adam Lavelle
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