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Solutions
Purpose built to serve the now, near and next phase of your
customer experience lifecycle.
Our solutions help owners of customer experience platforms develop the six key capabilities they need to deliver break-through experiences for their customers. Our pre-defined frameworks built from decades of experience mean you hit the ground running, get to market faster, and see results quickly.
The business value? More growth, greater share of wallet from existing customers, and increased customer satisfaction. All great outcomes, right?
Enterprise Identity
Do you know who your prospects and customers are? Meaning, can your systems identify a person and source unified profile information about them in time to offer a personal and relevant interaction? Few can today, but those who do tend to delight those individuals over and over.
Orchestration
& Automation
If this, then that. We create the intelligent automation to determine what offer, what message, what experience each customer receives. Today those decisions increasingly powered by AI. How are you handling all those decision points today and into the future?
Experience Activation
Are you making every moment as great as your customers expect it to be? Does the call center resolve the problem on the first call? Is your onboarding experience easy? Does your commerce experience provide accurate inventory, delivery times, and integrate with sales and service?
Insights
& Optimization
Too often reporting and analytics are left on the side of the proverbial desk. How do we design and embed real performance insight into our optimization loops to drive change and improvement to customer experiences immediately?
Content Supply Chain
Great experiences are powered by great content. But producing personal and engaging content at scale is a continuing challenge. From creation and production to adaptation and delivery, content remains an expensive necessity. How do you efficiently personalize it at scale?
Ecosystem
Integration
The myth of the single stack. Ad-tech in one silo, eCommerce in another, customer service a third. How do we bring the power of the whole ecosystem together across these siloed stacks to create real enterprise capabilities the business deserves?
Not sure how to get started?
Our RightStack Healthcheck can help you
find the right way forward.
TM
Companies have been using modern Martech platforms for years, investing time, money, and resources - yet they still struggle to see the desired return on those investments.
UpperRight offers a fast-track healthcheck of your stack - providing a fresh set of eyes on the products, workflows, integrations and capabilities in place today.
But we don't simply tell you what you know already. We evaluate overall ecosystem health, pinpoint the processes hampering user adoption and return, and develop a viable plan for its optimization in weeks, not months and months.